{"id":2329,"date":"2023-01-12T16:17:52","date_gmt":"2023-01-12T16:17:52","guid":{"rendered":"https:\/\/mawhiba-manual.classera.com\/?post_type=docs&#038;p=2329"},"modified":"2024-07-25T14:28:54","modified_gmt":"2024-07-25T14:28:54","password":"","slug":"internally-support","status":"publish","type":"docs","link":"https:\/\/mawhiba-manual.classera.com\/fr\/docs\/internally-support\/","title":{"rendered":"Support Interne"},"content":{"rendered":"<p class=\"translation-block\">La page <strong>Support Interne<\/strong> est une bonne option pour les \u00e9coles d\u2019avoir un syst\u00e8me de support pour les probl\u00e8mes techniques, la maintenance, etc. Le syst\u00e8me de ticket interne aidera l\u2019\u00e9cole \u00e0 enregistrer les probl\u00e8mes et \u00e0 organiser le travail.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Contenu de la Page de Support Interne :<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Le bouton <strong>Remettre un nouveau ticket<\/strong> pour ajouter un nouveau ticket de support.<\/li>\n\n\n\n<li class=\"translation-block\">Le bouton <strong>Param\u00e8tres des exp\u00e9diteurs de tickets<\/strong> pour choisir qui est autoris\u00e9 \u00e0 envoyer des tickets.<\/li>\n\n\n\n<li class=\"translation-block\">Le bouton <strong> \u00c9valuation du destinataire des tickets <\/strong> pour \u00e9valuer les destinataires des tickets.<\/li>\n\n\n\n<li class=\"translation-block\">Le bouton <strong>Param\u00e8tres des destinataires des tickets<\/strong> pour choisir qui est responsable de la r\u00e9ception des tickets.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"311\" src=\"http:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-1024x311.png\" alt=\"\" class=\"wp-image-11705\" srcset=\"https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-1024x311.png 1024w, https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-300x91.png 300w, https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-768x233.png 768w, https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-1536x467.png 1536w, https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58-18x5.png 18w, https:\/\/mawhiba-manual.classera.com\/wp-content\/uploads\/2023\/01\/2024-07-25_15-42-58.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Internal Support page is a good option for schools to have a support system for technical issues, maintenance, etc. An internal ticket system helps the school record the issues and organize the workflow. Internal Support Page Contents :<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[165],"doc_tag":[],"class_list":["post-2329","docs","type-docs","status-publish","hentry","doc_category-support-request-admin"],"year_month":"2026-04","word_count":84,"total_views":"412","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"mmdtarek4","author_nicename":"mmdtarek4","author_url":"https:\/\/mawhiba-manual.classera.com\/fr\/author\/mmdtarek4\/"},"doc_category_info":[{"term_name":"Support \/ Request","term_url":"https:\/\/mawhiba-manual.classera.com\/fr\/docs-category\/support-request-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/docs\/2329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/comments?post=2329"}],"version-history":[{"count":0,"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/docs\/2329\/revisions"}],"wp:attachment":[{"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/media?parent=2329"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/doc_category?post=2329"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/mawhiba-manual.classera.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=2329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}